Refund and Returns Policy for Eazytoshop.com

At Eazytoshop.com, we are committed to ensuring a smooth and transparent shopping experience. If for any reason you are not satisfied with your purchase, we’ve made our returns and refund process simple and easy to follow.

Exchange an Order

We only offer exchanges for defective or damaged items. If you need to exchange your item for the same product, please email us at [email protected], and we’ll assist you in getting the replacement.

Cancel an Order

If you wish to cancel your order, you must do so within 6 hours of placing it. Once the order has been processed and sent to the warehouse for shipping, cancellations will no longer be possible. Please note that a 10% cancellation fee will be applied to your total order value. To request a cancellation, contact us at [email protected].

Return & Refund Policy

You have up to 30 days from the date of delivery to return your item for a refund or exchange. After 30 days, the order will be considered accepted, and no refund or exchange will be processed.

Eligible Return Conditions:

You can return items in the following cases:

  • The product arrives damaged or broken.
  • The product differs from what you ordered (e.g., wrong design, size, material).
  • The product received is not as described or is not what you ordered.

Non-Returnable Conditions:

Unfortunately, returns won’t be accepted if:

  • The item has been worn, washed, or altered.
  • The item is missing its original tags or packaging.
  • There are minor imperfections like loose threads that can be easily fixed.
  • The item is not in its original, unused condition.

How to Request a Return & Refund:

  1. Contact our customer service at [email protected] with your request, including:
    • Your order number or proof of purchase.
    • Photos or documentation showing any defects or issues.
    • Your return tracking number (if applicable).
  2. Our customer support team will respond within 2-3 business days with the return address and instructions for sending your package.
  3. Once we’ve received and inspected your return, we’ll notify you about the status of your refund. If approved, a full refund will be issued to your original payment method, including any initial shipping fees.

Please do not send items back without contacting us first, as we cannot be held responsible for lost or unapproved returns.

Return Shipping Costs:

The cost of return shipping is the responsibility of the customer and is not included in the refund. Please ensure that you use a trackable shipping service and share the tracking number with us. We are not responsible for packages lost during return shipping.

Refund Processing Time:

Refunds are typically processed within 2 business days after we receive your return. Once processed, you will receive a confirmation email. Depending on your bank or credit card issuer, the refund may take an additional 10-15 days to appear in your account.

If you haven’t received your refund within the expected time frame, we recommend checking your bank or credit card statement first. If the issue persists, please contact us at [email protected], and we’ll assist you promptly.

Important Notes:

  • Returns must be made within 30 days from the date of delivery.
  • We are not responsible for return packages that are lost or damaged during shipping.
  • All returns must be confirmed through our customer support team before sending the package back.

If you have any questions or concerns, feel free to reach out to us at any time. We’re here to help!